Relationship-Focused Dental Marketing

Posts Tagged ‘Dental Specialist Marketing’

The best way for dental specialists to increase referrals is by marketing actively. Think face-to-face meetings with referring dentists. In person meetings will produce higher quantity, and quality, referrals than passive marketing…

For example, during lunch meetings specialists have the opportunity to ask referring dentists questions, share conversation and receive valuable feedback. It is personal interaction that nourishes and grows the relationship between specialist and referring dentist. It also allows the specialist to learn first-hand about the referrer’s preferences- which in turn lets the specialist continually improve service to both the referring dentist and mutual patients.

To further illustrate the difference between active and passive marketing, review the brief list below.

Active Marketing:

· Doctor lunches

· Personal marketing deliveries

· Small group activities (such as golf)

Passive Marketing:

· Marketing deliveries handled by third parties (such as Mrs. Fields® cookies delivered via UPS)

· Gifts

· Newsletters

Successful referral-based practices utilize a combination of both active and passive marketing activities. Further, smart practices focus on enjoyable, quality relationships and communication- which in turn produces loyal and frequent referrers.

Lay-offs, rising grocery bills and a flood of bad economic news in the media are causing consumers to tighten their purse strings… How can dentists help to protect and even grow their practice in times like these? Here are a few smart recession marketing tips for dentists.

1) Be impeccable with the patients you already have. This includes phone, patient relation and case presentation skills. Need to know if you are impeccable or not? To diagnose your performance, try surveys, hire a ghost shopper or get an experienced consultant to observe.

2) Be REALLY impeccable with the patients you already have. How long has it been since you’ve brushed up on your case presentation skills or taken your team to a seminar or workshop about exceptional customer service. Now is the time to invest in learning everything you and your team can do to get more from the customers (patients) you already have.

3) Keep in touch. Follow up with patients- consistently and effectively. Patients will be putting off elective, cosmetic and non-emergency treatments, so make sure you maintain relationships with patients while they are saving up or waiting for some good economic news. Be sure you are top of mind when they are ready to buy dental again. This means calling patients to follow up (phone calls are quick, easy -inexpensive- and effective!), sending customized patient newsletters (consumers are now cocooning— staying home, nesting with family and they have time to read and learn more about you and your services), emailing (use email communication sparingly, make your notes brief and memorable).

4) Money, Money, Money- Make sure your fee quotes, insurance filing, payment options and related communication is flawless. People are more sensitive to money issues than ever before. Now is the time to be extra courteous, knowledgeable- and considerate of patient’s potential financial quandaries.

5) Internal marketing first, external second. Don’t spend thousands of dollars for a flashy magazine ad if you don’t have a patient referral system in place. Invest dollars to maximize internal marketing first (referral systems, sales training, newsletters, etc.), then look to external marketing tactics such as postcards, advertising, etc. This is even more important during a recession when external new patient acquisition becomes more challenging.

Need help? Or have comments to share? Email rita@tangiblemarketing.com

1) Know Your Numbers- Specifically your case acceptance numbers. How many cases of orthodontic, periodontal or dental implant treatment plans did you present during a period of time and how many were accepted/completed for that same amount of time? Simple question right? You tell me… definitively in black and white, do you REALLY know what your numbers are? Guesses, estimations and hunches don’t count here. What matters is the concrete evidence. I’m really passionate about this, as I still run across many practices that are unaware of their numbers, not sure how to get them, where to get them or who wish they could avoid the topic altogether. These numbers are critical to diagnosing one of the major business-health aspects of your practice. This report can either give you peace of mind, or indicate where you might need help.

2) Your Fortune is in Your Follow-Up – This phrase is one of my favorite mantras. Especially in this economy when patients may put treatment off longer than usual. In some cases it is worthwhile to follow-up with patients for up to two years. If you don’t already have an efficient follow-up system, implement one right away. Most importantly, don’t wait for a “slow day in the office” to handle the task, make it a priority- and keep up with it on a consistent basis. Follow-up is like the faucet for your business… open it up with good follow-up practices and you’ll continue to see a steady flow of production.

3) Think Face to Face – The best way to generate referrals for your practice is through face to face meetings. Whether you choose to do lunch, perform a presentation or make marketing visits, your referring practices need to see you. Face to face or in person meetings are the most effective way to generate referrals because it is active marketing (or sales) versus passive marketing such as direct mail. Active marketing is a two-way exchange meaning you not only get face time, you also get to listen and hear what the other person shares with you. Unlike mailing a letter where you state written information, however you don’t get to immediately hear from the other person, see their body language, read their expressions, etc. Start planning now for your 2009 face to face strategy and make your marketing more effective.

Need help? Call Rita at 303-807-3827 or email rita@tangiblemarketing.com